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Director of Client Success


CirrusMD helps health plans create happier, healthier, and more engaged members by giving them access to on-demand virtual care solutions that they love to engage with. Our chat-powered care delivery platform connects members to a dedicated, board-certified physician in under 90 seconds from any web-enabled device, with no cost and no time limits attached. CirrusMD enables stress-free, human care conversation that doesn’t end until members get the answers (and peace of mind) they need to manage their wellness. Designed to deliver an unparalleled user experience and barrier-free access, the CirrusMD platform drives average member utilization rates up to triple telehealth industry averages.

CirrusMD has partnered with over a dozen major national payers and healthcare systems to deliver extraordinary virtual care to millions of  lives across the nation. Founded in 2012 and headquartered in Denver, CO, CirrusMD is led by co-founder and Chief Executive Officer Andy Altorfer and co-founder and Chief Medical Officer Blake McKinney, M.D.

Position Description

The Client Success Executive, Health Plan is responsible for developing and maintaining an exceptional relationship with all internal and health plan partners with the ultimate goals of partner retention and growth by closing pull through revenue.

  • Work with internal and health plan partners ensuring the team’s success while conceptualizing and developing new programs to deepen partner relationships.

  • Develop presentations to build a sales story

  • On-going, detail-oriented management with new and existing partners to deepen and broaden relationships with external clients for business growth and internal clients to facilitate client needs

  • Provide strategic direction to Account Management, Product, Project Management and other various internal partner groups to support Partner growth

  • Manage team of Account Managers within payer vertical that own the day-day operations of each account

  • Forecast hires based on pipeline needs and work closely with sales team to anticipate growth

What You’ll Be Responsible For Achieving:

  • Manage extremely complex consultative sales, that involve multiple decision-makers - both personally and in collaboration with internal teams (sales, project management, product development, executive management, etc), with a significant amount of 'getting in the trenches' expected

  • Manipulate and present data analysis for partners that leverage transaction data and development of and interpretation of data analysis/furnishing of recommendations of both high-level plans and approaches most likely to drive key performance metrics for those partners.

  • Develop operational process and data flows to convey how the system’s processes integrate with CirrusMD solutions relative the patient care in a variety of use cases

  • Work with the CirrusMD internal teams to develop/implement customized growth plans for each target group with

  • Develop and manage sales processes & reporting systems to track clients throughout the sales cycles

  • Forecast pull through sales projections to Executives by accurate and up to date Dashboard and Salesforce

  • Set meetings onsite, offsite and virtually to demonstrate product capabilities to assist partners in understand how to expand their application of CirrusMD solutions through current product solutions, pilot projects, and future state offerings

  • Create and execute train the trainer programs to respective channel/reseller sales teams and assist with pricing, sales, and marketing strategies for effective market penetration

  • Maintain and keep all opportunities up to date in Salesforce and Dashboards

  • Attend trade shows and industry events as designated

Requirements

  • Understanding of health plans from end to end: Medicaid, commercial, behavioral health care management, gaps in care, chronic disease management, 270/271 eligibility, claims, clearinghouses, credentialing, networks, marketing, provider onboarding and training, interoperability, ACO environments, IDN and related relationship structures

  • Experience working with physicians and C-suite executives

  • Ability to develop and interpret sales forecasts for partners

  • Hands on, strong team player, and fully accountable for delivering agreed-upon performance metrics

  • Ability to travel 50%

  • Excellent communication and partnership skills

  • A professional and resourceful style; the ability to work independently and as a team player, take initiative, and manage multiple tasks and projects at a time 

To Apply:

Please apply online or submit resume including your salary requirements as a Word document or PDF to: accountmanagementjobs@cirrusmd.com indicating "Director of Client Success" in the subject line.  Failure to do so may cause a delay in your candidacy.  Thank you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Earlier Event: August 6
Product Manager
Later Event: August 8
Account Manager