Jennifer | Working Mom
It all comes down to how you want to spend your time
For 30-year-old Jennifer Schultz of Grand Junction, CO it all comes down to how you want to spend your time.
"I have such a time sensitive schedule, I have so much going on: as a busy mom and working full time. For me, taking the time to schedule an appointment, sit in a waiting room, see the physician, and pay my co-pay. That is all so much more time intensive than texting from my desk," said Jennifer.
So when she found herself with a rash on her neck that wouldn't go away with over-the-counter treatments, Jennifer knew exactly where to turn—the CirrusMD app on her phone.
"I pulled out my phone during my work day, started texting with a physician and received an immediate response. I was able to take a picture of the rash and send it to her so she was able to see it. And from there she was able to make a diagnosis."
"it makes you feel like, yeah, I can get a hold of a physician, I am important, I do have a concern that's worth somebody's time."
What could have easily been an hour long adventure at a doctor's office was taken care of in just 13 minutes.
"I appreciated that [the doctor] was thorough, she asked a lot of questions, she didn’t just write me a script, and it was said and done. We really had a good conversation over the app...it makes you feel like, yeah, I can get a hold of a physician, I am important, I do have a concern that’s worth somebody’s time," said Jennifer.
Not only was her concern worth someone's time, it got the full attention of the physician so Jennifer could get all of her questions answered.
"It just kind of gives you that pat on the back—I do know what I'm doing."
"I felt like I was the only person she was handling at that point. I got a very quick response, I wasn't waiting, and waiting, and waiting for her to text back. And then she gave me instructions for the prescription, said if you have any concerns, anything else, please reach out to me again. She left that door open for continuing the conversation if we needed."
An experience that was very different than what Jennifer was used to.
"Every single time I go to a provider's office, you wait, and you wait, and you wait. You're never seen on time...and then they have at least 5-10 people waiting ahead of you. So hurry, hurry, hurry, what are your questions? Let's get this answered! Are we done yet?"
More so than having some free time in her day, Jennifer is grateful for the peace of mind it brings her and her young family.
"My daughter had something last week, I popped on, asked the question, sent a picture. I had already diagnosed her myself, but having a physician kind of reassure me and say ‘yeah, that’s what's going on here. Here are some tips and tools going forward.' It just kind of gives you that pat on the back—I do know what I’m doing."
That pat on the back translates to increased loyalty towards her health insurance company, Rocky Mountain Health Plans, which is providing access to CirrusMD through their branded version of the app called MyDigitalMD.
"This is a way to keep people out of the ER, out of urgent care, and also from going to their providers' office for things that can be easily answered over a platform like MyDigitalMD, so I like the fact that Rocky is thinking about how can we spend our money differently," said Jennifer. "Plus, it's free. Free things are hard to come by these days. Just about everything has a cost associated with it, so it’s nice to know that [Rocky] members can access it and not have to worry about what kind of charge am I going to get for this one."