Krystal | Mom of Three
"It's just nice to know someone else is there to support me"
When you walk into Krystal Helmer's home, the first thing you notice is the sound of children giggling as they run from one room into the next, appearing as more of a blur of color than anything else. So you can’t blame her for feeling a little daunted by the idea of packing everyone up for a trip to urgent care when her youngest was wasn’t feeling well.
"The oldest is only 4, so you definitely have to take extra clothes for all three of them, and yourself. You need diapers, you need wipes, you need snacks for the kids because they get hungry often. There’s toys you need to have for them. It's just, it's really chaotic," said Krystal.
But when her 5-month-old was vomiting without a clear reason why, she knew what was likely to be a two-and-a-half-hour trip to urgent care was in her future; that is, until she got a call from a friend.
"The friend I go to church with texted to see if we needed a ride since I'd recently had surgery and couldn't drive myself. I had to say no because we needed to go to urgent care. And he said, 'Don't go to urgent care. Try this! That way they can tell you. If you have to go, then you can pack up the kids, otherwise you don't have to.' So I said 'ok, I'll try it.'"
"I had everything figured out in half an hour. They said she was dehydrated and we didn't have to go to the doctor's office."
Giving the app a try proved to be well worth it.
"I had everything figured out in half an hour. They said she was dehydrated and we didn't have to go to the doctor’s office. So we didn't have to pack up all the kids and all the toys and everything to keep them happy while we were there."
And the relief didn’t end there. The doctor Krystal connected went the extra step to ensure mom felt as cared for as baby was.
"I felt like she wasn’t paying attention to other people, just me, because I would get a response back so quickly."
"She said 'don't worry, you're not alone.' That, to me, was fantastic because, you know, when you leave the doctor's office, that's it, you’re usually done. Here she said I could message her again if I needed to. It's just nice to know someone else is there to support me. To point me in the right direction and tell me what I need to do to make sure the baby’s not dehydrated."
Even though the whole encounter took place via text message, Krystal never doubted the doctor's full attention was on her and her family.
"As soon as I sent a response I could see she was responding back, so I knew she didn't just ignore me. And every single time I got a response it was a nice long answer with all the information I needed. I felt like she wasn't paying attention to other people, just me, because I would get a response back so quickly," said Krystal.
"I'm really, really glad that my friend recommended it because it saved me so much time and it was stress free. It was literally the best thing I could have done. I plan on using it again."