Learn how CirrusMD's virtual care solution helped one Medicaid managed care organization reduce ER visits and close gaps in care.

  • 86.8%

    Patients more likely to recommend the MCO due to virtual app

  • 4.1

    Average annual uses per registered member

  • 83.6%

    Encounters resolved on platform



A Maryland-based Medicaid managed care organization (MCO) was on a path to provide their members with an improved patient experience and better outcomes - all at no cost to the member. Taking into consideration the chronic and complex conditions, financial fluidity and other characteristics inherent in their member population, the MCO sought a solution that would make it easier for members to access care outside of the Emergency Room (ER) or urgent care, close gaps specific to Healthcare Effectiveness Data and Information Set (HEDIS) measures, and differentiate themselves in the regional market. The MCO needed a new mode of care delivery that would allow their members to feel valued and empowered to take control of their care - all while reducing risk and cost.

“[The app] saved me from going to the emergency room for myself and with my two young children having to sit there and wait. It enabled me to speak with a physician, send pictures, and get terrific advice. It gave me peace of mind and confidence that I was treating my injury properly.”

Download the full case study below to learn how CirrusMD helps Medicaid plan partners drive utilization, “wow” members, and improve quality of care.

Medicaid Case Study PDF Preview