Frequently Asked Questions

What is CirrusMD?

CirrusMD is a text-based virtual care platform that lets you connect to a real doctor in seconds. It’s available 24/7 and at no extra cost.

Instead of waiting for a doctor’s appointment to get questions answered or wondering if you even need an appointment, use CirrusMD to get answers to medical questions as soon as you have them. Doctors are licensed to practice across the U.S., answer within seconds and can even prescribe medication when necessary - allowing you to access comprehensive care on your schedule, your budget, and your terms.

How does it work?

The CirrusMD experience is similar to texting. After you register, start messaging with a doctor just like you'd text a friend. You may also share images or video chat if needed. Start and stop your care conversations throughout the day and use the platform as often as you'd like.

When should I use CirrusMD?

Use CirrusMD when you:

  • Feel sick, but it’s not an emergency*
  • Have a minor injury
  • Have general medical questions
  • Want to refill a prescription (controlled substances, non-therapeutic and certain other drugs may not be available)
  • Are not sure where to go to receive care

Examples of conditions to chat about:

  • Coughs, fevers, sore throat
  • Earaches, stomach pain, diarrhea
  • Rashes, allergic reactions, animal/insect bites
  • Back/abdominal pain
  • Sports injuries, burns, heat-related illness
  • Urinary tract infections
  • General or more serious health questions

*Remember, if you’re having a life-threatening emergency, dial 911.

Where and when is CirrusMD available?

CirrusMD is accessible from anywhere you can access the Internet, 24 hours a day, 7 days a week.

To get the best care experience, download the CirrusMD app by searching for “CirrusMD” in the App Store for iOS mobile devices or Google Play store for Android devices.

You can also access CirrusMD by visiting my.cirrusmd.com/sign-in.

How do I register for CirrusMD?

After downloading the CirrusMD app or clicking “Register” on the cirrusmd.com web page, you’ll be directed to a form to register for CirrusMD. You’ll need your name, date of birth, zip code and an email address to register for CirrusMD. After you successfully complete your information, you’ll receive an email with instructions about how to finish setting up your account (if you don’t see this in your inbox, check your spam folder). Once your account setup is complete, you can login and begin chatting with a doctor immediately.

If you have questions about how to sign up for CirrusMD, use the chat bubble at the bottom of your registration screen to talk to a customer support representative.

What technology do I need to use CirrusMD?

From a mobile device:

  • An iOS device (iPhone 5S/iPad 5th Generation or newer) with the latest operating system (iOS 13+) and the CirrusMD iOS app installed.
  • An Android device with at least Nougat 7.0+ and the CirrusMD app installed.

From a computer:

  • Desktop or laptop computer (ideally less than 3 years old)
  • PC operating system: Windows 7+; or Apple operating system: OS X 10.6+
  • Desktop web browser: preferably Google Chrome, Safari, or Firefox

Do doctors have access to my health information?

When you register for CirrusMD, you’ll have the option to fill out your basic medical history, just like you would for a regular office visit. The doctors with whom you chat will have access to this information.

Who are the CirrusMD providers?

CirrusMD providers are board-certified and credentialed physicians who are licensed to practice across the U.S. These doctors are part of CMDPN, LLC (CirrusMD Provider Network).

Is CirrusMD secure?

Yes. CirrusMD uses CirrusMD technology which complies with the Health Insurances Portability and Accountability Act (HIPAA) and aligns with security best practices for NIST and ISO framework.

What languages are accommodated on CirrusMD?

CirrusMD is available in both English and Spanish. If necessary, the doctor can arrange for interpretation services in over 250 languages.

*You should always call 9-1-1 for medical emergencies. A medical emergency is an event that you reasonably believe threatens you or someone else's life or limb in such a manner that immediate medical care is needed to prevent death or serious impairment of health.