Virtual Primary Care Without Compromising Quality

Having a family means meeting diverse healthcare needs; whether you’re caring for a spouse, children or other family members. Care is typically delivered in silos, with each family member seeing different doctors, often in different locations. The larger the family, or the more diverse the members’ ages or conditions, the more complex the web of care delivery becomes.

One week you could be driving across town for your annual physical with your primary care doctor, the next traveling two towns away to bring your three-year-old son to his pediatrician for a possible ear infection, and the next sitting in urgent care for hours with your feverish 10-year-old daughter. 

As a family medicine physician, Donna M. Baldwin, D.O., Chief Quality Officer and Specialty Medical Director at CirrusMD, is able to treat an entire family using the company’s telehealth platform. The family member who is the primary beneficiary of the CirrusMD solution and all of his or her dependents can use the CirrusMD secure app to connect with her in seconds.

Chat first about all of your needs

Dr. Baldwin explains how CirrusMD’s “chat first” approach is particularly valuable to parents, enabling them to connect with a doctor via a secure text in just seconds to seek help on any number of topics. During the same chat with Dr. Baldwin, a patient can ask questions about his or her own health (e.g. should I be concerned about this tick bite?) and that of his or her family members (e.g. how do I get my five-year-old daughter to eat vegetables?). 

Immediate access to qualified physicians 

According to Dr. Baldwin, the COVID-19 pandemic has accelerated patients’ use of telehealth, and their understanding that doctors can effectively evaluate and treat them during a chat session, supplemented with photos and video when needed. Through the CirrusMD app, patients have 24 /7 access to a nationwide network of multi-specialty experts without leaving their homes. 

The CirrusMD provider network is held to the same high-quality standards as those who treat patients in person. As the company’s chief quality officer, Dr. Baldwin is responsible for measuring their quality and adherence to best practices. She and the CirrusMD specialty medical directors review all patient cases on a monthly basis to evaluate the care provided. The entire team of physicians also review their own cases and each other’s from a quality perspective. 

A single point of contact for personalized care

While there is no one size fits all solution for healthcare, especially when it comes to family members of different ages with various concerns and conditions, the CirrusMD app offers a single point of contact and connection to qualified physicians who can guide each individual patient on a personalized course of care.