CASE STUDY

Effective, immediate in-network follow-up care

Increased savings, patient trust & satisfaction.

Worker using phone in hard hat

CirrusMD helped a large regional ED group improve post-discharge care, control narrow network costs, and build trust and patient satisfaction.

Improving Post-Discharge ED Follow-up

The ED group of the largest, faith-based health system in Texas wanted to differentiate their Emergency Department (ED) practice. They set out to find a solution they could bring to their hospital partners, which would address follow-up care challenges while improving patient satisfaction. Through CirrusMD, they found a single solution that could leverage existing resources while measurably impacting overall patient satisfaction and loyalty.

Solving the Access Issue

The ED group partnered with CirrusMD to launch a text-first, instant-access virtual care solution for post-discharge ED patients. This free solution enabled an immediate connection to a live physician who could provide guidance and support for any questions, concerns or complications that arose within the 10 days following an ED visit. Once a conversation was initiated via secure text, patients could use photo, video, and voice modalities to communicate their concerns.

Since launch, the CirrusMD-powered app has provided a trusted resource that thousands of patients have used to safely and confidently manage post-discharge care concerns. This partnership has also enabled the system’s EDs to more effectively prevent out-of-network care, improving necessary post-discharge referrals to in-network resources. The solution has helped drive unparalleled patient satisfaction and advocacy, while successfully positioning the ED group as the leader among ED management practices in the market.

Cost Effective, In-Network Care.

100%

of all patients who needed additional care were referred to an in-network resource.

82% 

of all encounters safely resolved on-platform, with no need for in-person visits.

Patients Say it Best

“The response was almost immediate, and the physician was both empathetic and efficient. I appreciated the peace of mind knowing that a physician was just a text away and that I didn’t seek unnecessary care.”

ED DISCHARGE PATIENT

“A great experience. I’m a teacher, and I was able to carry on a conversation with a doctor as I worked with my students.”

PATIENT WHO RETUNED TO WORK

patient satisfaction with physician care

86

%

post-acute care needs were met on the platform

82

%

of patients would have sought care elsewhere without the app

32.1

%

Appropriate Convenient Care = Patient Satisfaction & Cost Avoidance

Positive health outcomes and positive business outcomes are mutually inclusive

This ED partnership is just one of the ways CirrusMD supports health plans and their members. CirrusMD offers on-demand virtual primary care services, available 24/7/365, and delivered via multi-speciality, board-certified doctors who treat a broad range of conditions. Everything from acute to chronic, and from primary care to specialty areas, including behavioral health.

Learn about our more equitable way for health plans to deliver virtual care, especially for overlooked and underserved populations.

We’ll help you get started. New health plan partners can be implemented in as few as 30 days. Full service, guided implementation, account management and patient engagement support, plus ongoing analytics, reporting and best practice sharing. 


To learn more, visit cirrusmd.com or email sales@cirrusmd.com.

Positive Health Outcomes